Effective Date: 09/06/2026
Ashridge Truffles is committed to protecting the privacy of our customers, visitors, suppliers and website users. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our business activities, including our website, farm experiences, truffle hunts, farm gate sales, online sales, events, marketing activities and customer communications. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Ashridge Truffles is a truffle farm located in West Gippsland, Victoria, Australia. We are responsible for the collection, use, storage and disclosure of personal information covered by this Privacy Policy.
We only collect personal information reasonably necessary to operate our business. This may include names, postal and delivery addresses, email addresses, telephone numbers, booking information, event attendance information, order information, delivery details, payment confirmations, newsletter subscriptions, marketing preferences, survey responses and customer enquiries. Payment details are processed by secure third-party payment providers and are not stored by us. We do not collect sensitive information unless required for a specific purpose and with your consent.
We may collect personal information when you purchase products, make a booking or enquiry, participate in a truffle hunt or farm experience, subscribe to our newsletter, contact us, or participate in competitions, surveys or promotions. We may also receive personal information from third-party booking platforms and partners including Eventbrite, tourism operators, referral partners, gift voucher purchasers and payment service providers.
We collect and use personal information to process orders and payments, manage bookings and reservations, deliver products and services, communicate with customers, respond to enquiries, provide customer support, operate truffle hunts and farm experiences, improve our services, conduct business administration, comply with legal obligations and send marketing communications where permitted by law.
When you participate in a truffle hunt, farm experience, tasting event, workshop or similar activity, we may collect information necessary to administer the booking and deliver the experience. This may include attendance information, booking details, emergency contact information where provided and any special requirements communicated to us.
Photographs and video recordings may occasionally be taken during truffle hunts, farm experiences and events. These may be used in social media, website content, promotional materials, marketing campaigns and media coverage. Where individuals are clearly identifiable, we will seek consent where required by law. If you do not wish to appear in promotional material, please notify us.
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send information regarding seasonal truffle availability, farm experiences, truffle hunts, recipes, farm news, events, promotions and special offers. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We may disclose personal information where reasonably necessary to operate our business, including to payment processors, booking platforms, delivery providers, professional advisers, contractors, service providers and government authorities where required by law. We do not sell personal information.
Some service providers used by Ashridge Truffles may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure through appropriate administrative and technical safeguards.
In the event of an eligible data breach involving personal information, we will comply with the Notifiable Data Breaches requirements under the Privacy Act 1988 (Cth).
You may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, out of date or misleading.
If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time. The most current version will be published on our website and will take effect from the date of publication.
Privacy Contact
Ashridge Truffles
2410 Main Neerim Road
Neerim South VIC 3831
Australia
Email: admin@ashridgetruffles.com.au
Website: www.ashridgetruffles.com.au
Experience Truffle Season at Ashridge